| Vacancy | Service Administrator |
| Introduction And Role Context | SFI Group, a national air-conditioning maintenance company is looking for an experienced Service Administrator to provide administrative support and guidance to the company’s technical team. The successful candidate will be responsible for ensuring that all calls, resultant communication and administration are completed timeously to the required standard. |
| Duties/responsibilities | Log calls from clients Provide a reference number to clients Provide feedback to clients during and on completion of a job. Process orders Manage jobs on CMMS Costing jobs Raising Invoices Communicate with technicians during and up to completion of a job and orders received Resolve customer queries and complaints Reporting and escalating external customer requirements to relevant stakeholders Timeous submission of month reports to line supervisor |
| Required Qualification and experience | 1 – 2 years industry knowledge experience 3 – 5 years within a Call Center environment Grade 12 National Senior Certificate Qualification or studying towards one (such as Business studies) Strong computer literacy skills Sound planning / organisational and communication skills (read, speak, write) |
| Additional Criteria | Kind and friendly demeanor Computer Literate Attention to detail Work independently with minimum supervision Excellent verbal and communication skills Professional, ethical and trustworthy Work in strictest confidentiality – process large amounts of confidential information |
| Disclaimer | Candidates who meet the requirements above may submit an updated copy of their CV for consideration. Should you not hear from us within 14 days from the closing date, consider your application to be unsuccessful. SFI Group reserves the right to withdraw and/or re-advertise this position should suitable candidates not be shortlisted. Only shortlisted candidates will be contacted due to the high volume of job applications. |